Service Plans
The table below provides an overview of what is included in each of our three basic service plans. Below the table you will find additional details on these plans. To request a quote or additional details, please click here.
|
Silver
|
Gold
|
Platinum
|
Annual Scheduled Maintenance Visit
(includes preventative maintenance, training, and minor reprogramming)
|
|
|
|
24-Hour Response Time
|
|
|
|
72-Hour Response Time
|
|
|
|
100% Parts and 100% Labor
|
|
|
|
Unlimited Technical Hotline Support
|
|
|
|
Remote Diagnostics & Programming
(for systems with that capability)
|
|
|
|
| Silver Level: |
Typical Applications: |
| This basic coverage provides peace of mind that Lutron will be there for you if you experience a problem with your system. It is recommended for facilities that may not have electricians or engineers on staff. |
- places of worship
- residences
- libraries
- small offices
- small schools
|
| Gold Level: |
|
| The middle ground of our service offerings provides for quicker response time, thus decreasing downtime, and scheduled maintenance to reduce the chance of system disruption with preventative maintenance, training, and minor reprogramming. |
- hotels
- stadiums / arenas
- museums
- office buildings
- high-end restaurants
- boutique retail
- large universities
- estates
|
| Platinum Level: |
|
Our most comprehensive package available provides the quickest response available and scheduled maintenance to keep your system working to our standards and your expectations.
|
- casinos
- convention centers
- luxury hotels / resorts
- research centers / vivariums
- hospitals
|