Lifetime Support
Continual peace of mind
From design and installation to operation and upgrades, our project managers and factory-trained, regional technicians provide reassurance and service for the full life-cycle of your Lutron solution.
Ultimate Flexibility
Service when and where you need it
Remote or on-site. By the hour or by the day. Weekdays, weeknights or weekends. 24/7 technical support. We offer consultative support in the format that works best for you and your facility.
For Designers
The perfect look, down to the last layer of light
Partner with a certified Lutron technician working by your side to finesse every layer of light, shadow, and color until the space matches your vision.
For Installers
A certified safety net
Wiring verifications, sensor placement, smart integration support—you name it. Our experts take on additional scope so you don’t have to – ensuring projects stay on time and budget - meeting Lutron’s exacting standard.
For System Users
Optimizing performance
Between staff training, system recalibrations, and preventative maintenance, we pull out all the stops to save you more money (and energy) all year round.
Always Stay Current
Upgrade or retrofit systems with confidence
Lutron innovation is ahead of the curve – get the latest Lutron features without replacing your system. Or, when its time to retrofit your space, minimize cost and hardware impacts by consulting with Lutron.
Lighting Energy Audits
Learn how to save energy with your light control system
The purpose of a lighting energy audit is to identify operational practices that can reduce energy usage. An on-site visit by a Lutron Service Representative will include a system evaluation and brief interviews with facility stakeholders to get a better understanding of how the facility is currently used. This will help determine which solutions will work for your facility.
Following the on-site evaluation, we will provide you with an assessment that will identify opportunities to improve lighting energy usage. From there, we can work with you to provide a system optimization service to implement the solutions that are best for your facility.
Service Options
Replacement System & Upgrades FAQs
Lutron has collected the following list of frequently asked questions regarding system upgrades and replacements. If you have a question that is not answered below, please contact eaprojects@lutron.com.
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