Service
Technical Support & Service
1.800.523.9466
Technical support 24/7
Field and Remote Services
Schedule a visit
Customer Service
8-AM – 8PM EST
1.888.LUTRON1 (588-7661)

Replacements and Upgrade Services (RUS)

Time to upgrade or replace your lighting control system?
Lutron RUS Specialists can help

Today’s lighting control systems have features that were beyond reach just a few years ago. Whether you are looking to replace standard switching controls with advanced technologies, upgrade from an analog to a digital system, or realize greater energy savings, Lutron RUS Specialists can help you understand the options you have for modernizing your lighting control system.

Learn more about Lutron’s software support policy Learn more about Replacement and Upgrade Services (RUS) Learn more about upgrading to a Quantum Total Light ManagementLearn more about upgrading to GRAFIK Eye QS system Learn more about Lutron system compatibility with early versions of Windows operating systems
Notice: Lutron will stop selling ballasts by the end of 2023
Ballasts are available now only for a limited time and in short supply. If you currently have fluorescent lamps, upgrading is as easy as replacing those lamps and ballasts with LED lamps and drivers. Don't get left in the dark. Learn more about simple and available retrofit solutions.

Interested in Residential Systems Upgrades? Please contact the Lutron Residential Systems Applications Team for assistance.

We can help you evaluate your existing system – Lutron’s or another manufacturer’s – against your needs and goals, then propose the right lighting control solution for your facility:

  • Increase system efficiency and lighting-electricity savings
  • Lower operating costs
  • Enhance light quality
  • Provide the most comfortable, productive environment for building occupants and owners
  • Integrate with BMS systems

We also work with you to align lighting control replacements and upgrades with your budget and timing requirements. Lutron lighting control systems are designed to be flexible, and enable a phased implementation approach when appropriate for your facility.

When to Upgrade…When to Replace
An important aspect of our consultation service is to understand your needs, and make a recommendation that helps you reach your goals. A decision to replace or upgrade depends on your installed lighting controls, and your performance goals.


System Upgrades
Does your installed lighting control system still meet day-to-day lighting control requirements?

If so, it may be the ideal candidate for an upgrade. Existing lighting control systems can often be upgraded with new software, advanced energy management strategies, and additional control options to help you realize the greatest possible energy savings and superior system performance.

Software Upgrades
Is your lighting control system software out-of-date?

If so, you may not be taking the full advantage of your system’s potential. Lutron releases significant software upgrades periodically to ensure high-quality compatibility and performance with changing operating systems and servers. New features included in many of these releases add innovative features to cut work load, increase control and support management efforts.
Learn more about Lutron’s software support policy

System Replacements
Is it becoming more difficult to replace lighting control system parts, upgrade software, or implement energy-saving strategies?

If so, a system replacement may be the best way to ensure long-term, reliable performance, and to allow your building to take advantage of state-of-the-art energy saving technologies like daylight harvesting, automated shade control, HVAC and building management system integration.

Installing an advanced lighting and shade control solution may require a significant initial investment, but typically decreases cost of ownership, reduces maintenance, lifecycle and operation costs, and may provide a better ROI than a system upgrade.


Consult with a Lutron RUS Specialist
Our specialists can provide the following services:
  • Lighting control solution assessments
  • Design services
  • Upgrade-planning logistics
  • Proposals, including utility rebates
  • Identifying the scope of work
  • Project management services

We look forward to talking to you about your projects. Please call 1.800.523.9466. Choose the option for Field Service, and then the option for a RUS Specialist.
Or, feel free to contact us via e-mail – RUS@lutron.com